TERMS/CONDITIONS & INFORMATION
For Boho Cartel Retreat & Glamping
LEGAL DISCLAIMER –
The contract entered into is between Boho Cartel Retreat & Glamping and the person making the actual booking – who must be over 21 years old. The person named on the booking must be staying in the accommodation and not booking for a third party and is non-transferable.
This contract is for a short term holiday let only. By continuing with the booking & paying the deposit this contract becomes effective & we assume you have read all information fully & agree to our terms & conditions, including our hot tub rules of use where applicable.
BOOKINGS & PAYMENT –
Usual Terms & Conditions apply to all bookings.
We require a 20% non-refundable deposit to be paid at the time of booking, the full balance is then due 3 days before arrival
Our cancellation policy is as stated below. Boho Cartel Retreat & Glamping reserves the right to cancel a holiday where full payment has not been received in accordance with these terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment As always we highly recommend you take out insurance.
Un-arranged late check out may also be charged for at a charge of $20 per hour or part hour after the agreed departure time.
We will seek to recover all costs if damage or loss of future income occurs or if future guests comfort and enjoyment of the accommodation & site is impacted by yourselves.
INCLUSIONS –
The price of the accommodation includes Linen, Towels, Tea, Coffee, Basic supplies, Bug spray unless we specify otherwise. We provide one towel per person booked. Breakfast and Picnic Platters can be requested for an additional cost. These must be requested no less than 48 hours prior to arrival
CANCELLATION & INSURANCE –
By making your booking our agreement is a legal contract.
– 20% deposit is non-refundable at any time.
– For any amendments to your booking (ie date change, cancellation) a non refundable $20 admin fee will apply before the change is made & are strictly at our discretion.
– less than 21 days before the start date of your stay we are unable to refund the cost of your holiday unless due to Government travel restrictions/lockdowns. We will not refund for any other issues or reasons. We strongly recommend that you take out insurance that also covers you for Covid related cancellations.
– CORONAVIRUS BOOKING GUARANTEE – In the event that the Queensland Government should impose any further national Covid-19 travel restrictions any monies paid are refundable, minus fees/commission for bookings made via a third party. Or we will transfer your stay to suitable alternative dates within 12 months of your original stay with no admin fee.
In the event that your area goes into a local lockdown, but we are still open you MUST contact us by email a minimum of 5 days before your arrival date to discuss your options. A refund/change of dates will only be offered if you have given a minimum of 5 days notice before your arrival date, this enables us to have the opportunity to re-let the dates. (exceptions to this will only be made if the lockdown is sudden & occurs with less notice than this) If you choose not to accept a refund or change your dates when offered & opt to keep your booked dates when a local lockdown is known to be happening or imminent, any money paid will be non-refundable at this point & no change of dates will be offered if you are then unable to travel due to travel restrictions. – If we do offer a refund for your stay this will NOT include any fees/commission costs incurred if you have booked via a third party – another great reason to book direct with us on our Thistledown website!
In the unlikely event that WE have to cancel your booking we will refund the full cost of your booking. Our liability would not extend beyond this refund.
We are unable to refund any monies paid in the event of a Force Majeure.
We are unable to refund due to weather conditions unless we close our accommodation at any point during your stay.
If you choose to leave before your booked departure day no refund in part or in full will be issued.
We strongly recommend that you take out holiday insurance with adequate Covid cover.
NON-AVAILABILITY OF ACCOMMODATION –
We reserve the right, in the interest of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this very unlikely event we guarantee to return to you any payments you have made to us, including your deposit. Our liability would not extend beyond this refund.
GUEST NUMBERS –
Under no circumstances may any more than the number of guests we allow or the number that are on the booking form occupy the accommodation.
You will be asked to leave immediately with no refund if this occurs..
Pre-arranged visitors are accepted at our discretion provided we have no less than 48 hours notice
Name & address of the person booking/staying must be given at the point of booking and is non transferable. We reserve the right to refuse or revoke bookings from parties, which may in our opinion prove unsuitable as a result of their behaviour or otherwise in our Holiday accommodation or does not comply with the terms and conditions.
If you wish to book more than one of our accommodation please contact us first.
ARRIVAL –
Your accommodation will be available to you after 1pm on the day of arrival, unless otherwise pre-arranged. We may not be able to accommodate you if you arrive outside of these times. Please be ready to leave the property by 10am on the day of departure.
CARE OF THE PROPERTY, EQUIPMENT & YOURSELVES –
By booking and coming to Boho Cartel Retreat & Glamping you agree to be responsible for your children and animals and children or animals in your care, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Glamping accommodation
Children and animals must be supervised at all times.
When using the fire pit, please ensure children & dogs are supervised at all times, we accept no responsibility for any injury caused when using the fire pit or any equipment supplied.
Please do not leave the fire pit unattended at any time and ensure it is fully out when you are finished using it.
All contents & equipment must be left clean & tidy on departure and fridge & bins emptied. Any damages or breakages in the property are the responsibility of you & the members of your party that have caused the damage/breakage. The cost is payable upon demand & subject to any incurred losses, not limited to the loss of rental, interest, & other consequential charges as may be incurred by Boho Cartel Retreat & Glamping. Minor breakages are not usually charged for being reasonable wear & tear but we request that you inform us of any breakages before departure.
We do not allow inflatable hot tubs to be used at any of our accommodation.
We operate a NO SMOKING POLICY throughout our accommodation, this includes vaping. In the event of any member of your party breaching this we will make a charge for additional cleaning & damage caused as a result.
We do not allow any candles, incense, or other highly scented products to be used in our accommodation.
SITE INFORMATION –
There is open water/dams on site, please ensure children and dogs are supervised at all times with this in mind. We request that no one enters the pond or throws stones etc into it, to protect the wildlife that lives there.
We cannot guarantee that the boundaries are secure.
We live in a rural area and are surrounded by farms. We cannot be held responsible for any noise/smells/disruption that may be caused by local farming activity.
We operate a quiet site policy. We ask that you respect other guests & our neighbours by not playing loud music or making excessive noise at any time.
RIGHT OF ENTRY –
The owners of Boho Cartel Retreat & Glamping reserve the right to enter the accommodation at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy & confidentiality and accommodate any reasonable request as to timing or arrangements in this. The owners reserve the right to retake possession of the accommodation at any time for any reasonable reason in particular misconduct has arisen in or around the accommodation.
DESCRIPTIONS –
The owners of the property make every effort to describe it fairly but also anticipate possible changes. All information published is given in good faith & is correct at the time of publication, but the owners cannot be held responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating literature/information.
LIABILITY –
We do not accept liability for any damages, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
COMPLAINTS PROCEDURE –
You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you can enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay compensation of any kind.
Please note that we will not accept responsibility for any matter of which you are aware of but do not bring to our attention during your stay.
We reserve the right to update our terms and conditions as appropriate and without notice.
Many thanks for taking the time to read our t’s & c’s
Additional Terms & Conditions re Covid-19
We have now included these special conditions in line with the Queensland Government advice –
1. By commencing with your holiday with us you are confirming that –
– You are not travelling from an area that is in lockdown
-No member of your party is exhibiting Covid-19 symptoms
-No member of your party has tested positive for Covid-19 within the last 14 days
-No member of your party is self isolating for symptomatic reason or under the advice of the government’s test & trace.
-No member of your party has knowingly been in contact with a person who has tested positive for Covid-19 during the previous 14 days
-No member of your party has been contacted by any Australian government authority’s track and trace system during the previous 14 days
– You have not arrived from an amber/red country & are intending to isolate in our accommodation
-If any members of your party can not comply with the above they must not travel to our accommodation.
-If you are unable to travel to our accommodation because of any of the above please contact us by email immediately.
We will not be liable for any other costs or claims whatsoever from these actions.
2. All members of your party will inform us immediately & return home to self-isolate if, during their stay;
-They exhibit symptoms of Covid-19
-They test positive for Covid-19
-They are informed that they have been in contact with a person who has tested positive for Covid-19
-In exceptional circumstances & with our agreement only, guests who can not immediately return home must stay in their accommodation to self-isolate. You will be responsible to pay for any additional nights stayed & for loss of income incurred by us.
-In this situation all members of the party must stay inside the property & not visit any public places.
-You must use local food delivery services & inform them of your condition.
-There will be no property servicing or repairs unless in an emergency.
-There must be no outside visitors to the property other than medical personnel.
-You must contact us remotely prior to checking out to update us on your condition.
-If the fire alarm sounds, normal evacuation procedures must be followed, but you must isolate your party from other guests in the car park.
-We will not be liable for any costs or claims whatsoever arising from any of these actions.
3. must inform us if any member of your party, You within 14 days of returning home:
-If they exhibit symptoms of Covid-19
-If they test positive for Covid-19
-If they are informed that they have been in contact with a person who has tested positive for Covid-19.
4. In the event that we have a confirmed or suspected case of Covid-19 in any of our accommodation this may affect the arrival of the next guests. Under these circumstances we may defer, at our discretion, the start date of your stay. We will issue a credit note to the value of the number of nights lost from your holiday or for the full cost of your stay if you would prefer to choose alternative dates. Credit notes are valid for 1 year.
5. To reduce of transmission to us & our family:
-All food & rubbish must be disposed of in the correct bins provided prior to departure. Please empty the bins inside your glamping tent if used and the communal kitchen area.
-No maintenance will be undertaken within the properties while guests are staying unless deemed by us to be essential or an emergency.
6. The full name, address, phone number & email must be given for the lead booker & first names & contact number of all other guests over 16. This is in the event that we are required to provide it for the Queensland government Track & Trace system. All information will be kept as per our GDPR policy.
Many thanks for taking the time to read our t’s & c’s!